Service Desk – SnapCRM

Resolve issues quicker with

our all-in-one Service Desk.

Resolve issues faster, improve agent productivity, and deliver exceptional service.

Speed

Close customer support tickets and share mission-critical information across your organization faster than ever.

Relevance

Get a timely read on current and historical customer status and spark more engaging, relevant conversations.

Insights

Empower internal teams with the customer data they need to perform their roles effectively.

Unleash Exceptional Customer Value with SnapCRM

Boost retention and unlock long-term growth by focusing on your customers.

SnapCRM transforms your customer experience from a cost burden into a revenue engine. It’s built with a focus on AI, offers seamless omnichannel support, and integrates seamlessly with your marketing and sales data on a unified platform. The outcome? Scalable customer support that empowers proactive retention strategies, fueling sustainable business growth.

Conquer Customer Service Challenges

Scale effortlessly, personalize interactions, and cultivate customer loyalty.

Customer service headaches? SnapCRM empowers you to support your customers at scale. Leverage AI-powered self-service, an omnichannel help desk, and 24/7 availability to keep your customers happy.

Go beyond just managing tickets. Gather valuable customer insights, track interactions, and deliver personalised service experiences. This fosters deeper customer relationships and builds a loyal base that fuels your business growth.

Features

Reports

Use data and analytics to measure and improve the entire customer experience

Knowledge Base

Enable customers to find the information they need so your team can spend their time helping customers succeed

Agent Management

SnapCRM’s Agent Management equips you with the tools to manage your support agents effectively, ensuring seamless ticket handling and improved customer satisfaction.

Reports

Use data and analytics to measure and improve the entire customer experience

Knowledge Base

Enable customers to find the information they need so your team can spend their time helping customers succeed

Customer Feedback

Gain a deeper understanding of your customer’s needs and desires with powerful customer feedback software

Omnichannel

Close deals on your clients’ preferred channels, and gain a complete understanding of their needs with a unified sales platform like SnapCRM

Ticketing

Effortlessly track, prioritise, and resolve tickets with our powerful system

Agent Management

SnapCRM’s Agent Management equips you with the tools to manage your support agents effectively, ensuring seamless ticket handling and improved customer satisfaction.

Customer Feedback

Gain a deeper understanding of your customer’s needs and desires with powerful customer feedback software

Omnichannel

Close deals on your clients’ preferred channels, and gain a complete understanding of their needs with a unified sales platform like SnapCRM

Ticketing

Effortlessly track, prioritise, and resolve tickets with our powerful system

Grow smarter with SnapCRM.

Uncover hidden opportunities to improve customer health and expand your revenue stream. Ditch the patchwork approach and leverage SnapCRM’s proactive tools.

Identify upsell and cross-sell opportunities, gain insights into customer satisfaction trends, and implement proactive strategies to keep your customers happy. SnapCRM empowers you to drive long-term customer retention and fuel sustainable business growth.

Unify your customer-facing teams and unlock a complete customer view.

SnapCRM seamlessly integrates with marketing and sales, powered by a unified platform, to deliver a 360-degree view of your customers right out of the box.

Empower powerful collaboration and alignment between your customer experience, marketing, and sales teams. This fosters informed conversations, builds trust, and increases the credibility of your interactions with each customer.

Happy Teams. Happy Customers.

Help your agents drive customer satisfaction and keep commitments. Make it easy for your team to close tickets faster than ever with automated macros, integrated knowledge articles, and access to full ticket history.

Scale Seamlessly with Service Solutions Built to Evolve

Empower your business from the ground up

Start growing your business through happier, more successful customers